Strategy

The strategy workshop conducted in the Miro app gave us the knowledge of:

Warsztat strategiczny to niezwykle ważny etap. Klient może podzielić się z nami swoją wizją na produkt, a my mamy szansę dokładnie zrozumieć wszystkie filary tego co tworzymy.
Rozmawiamy o użytkowniku, jego problemie i rozwiązaniu, jakim jest produkt.

• What functionalities are to be included in the new app,
• What the order taking and payment processes look like in the current app,
• In what way is the new version of the app supposed to stand out from the competition,
• What users (waiters) currently have the biggest problem with.

While working on the brand strategy, we obtained information on the general environment of food service employees in Poland and abroad, as well as key business insights. In order to get a complete picture of their current situation and goals, we conducted a series of exercises and proposed a new information architecture for the application.

UX audit of the current application

During the UX audit, we analyzed how users (waiters) use the current application, what problems they encounter, what features they find easy to find, and what features need improvement. As a result, we were able to identify potential areas of improvement and identify specific actions that will help improve the user experience.

After consulting with the client, we determined that the new mPOS application would allow users to:
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• search and manage tables through a restaurant map divided into zones and levels,
• send orders directly to the kitchen,
• quickly edit and personalize orders,
• settle bills with different payment methods in different situations.

UX/UI design

After analyzing the main paths of our users and creating a sitemap for the new mPOS application, we proceeded to sketch and prototype on low-detail mockups of the aforementioned functionality.

The next step was to fine-tune the missing components for the UI Kit that the client came to us with, and to create a system design that developers can use in the future to implement new functionality in the application.

User interface was an important matter to us. We wanted it to be easy to navigate, readable and understandable for users (waiters).